Contact & Support

Questions, support, and the right escalation path.

Have questions about Luma Direct, partnerships, or participant support? We’re here to help.

Email Support

For general inquiries and program questions:

support@lumadirect.org

Partnership Inquiries

For employer and institutional partnerships:

partners@lumadirect.org

Send a Message

Use this form for support, technical issues, feedback, or partnership questions. For medical emergencies, do not use this form.

General support and enrollment questions
Technical problems with the site or login
Feedback and partnership follow-up

Contact Form

Keep this high-level. Do not include glucose readings, insulin or dosing details, device data, or detailed medical history.

Need Medical Help?

Medical Emergency

If you are experiencing a medical emergency, please call 911 or visit your nearest emergency room immediately.

Luma Direct provides educational information only and is not a substitute for professional medical advice or treatment.

Support Resources

Program Support

If you have questions about enrollment or progress, please email support@lumadirect.org.

Technical Issues

If you're experiencing technical difficulties with the website, please email support@lumadirect.org with details about the issue.

Feedback & Suggestions

We'd love to hear your feedback about the program. Please email support@lumadirect.org with your suggestions.

Important Disclaimer

Luma Direct provides educational information and support only. We do not provide medical advice, diagnosis, or treatment.

Always consult with your healthcare provider for medical decisions. If you have a medical emergency, please call 911 or visit your nearest emergency room.

Our AI tools are off today. If we turn them on, they'll explain educational ideas and help you prepare questions for your healthcare team. They won't replace professional medical advice.